2️⃣How to design discovery for support
Last updated
Last updated
Getting this right will reinforce the user’s trust in your product. If Support is hard to access in a moment of frustration for the user, you risk losing the user.
This doesn’t have to be an area to innovate.
Mobile: Place it in your Profile settings.
Web: Make it a floating action button, place it in a sidebar, or in the top right hand—any place visible to the user regardless of what screen they’re on.
Use icons that correspond to the type of Support you’re offering.
Time-sensitive actions (Eg: UPI payment)
Actions that trigger background operations (Eg: Food delivery)
More examples: shopping online, making payments to peers/merchants, scheduling accommodation, making travel bookings, and hailing rides.
Use the context you already have about this feature to narrow down the issue more quickly.
