> For the complete documentation index, see [llms.txt](https://university.obvious.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.obvious.in/working-with-features/building-help-and-support.md).

# Building Help and Support

Getting your help and support experience right is important. If you don’t, frustrated or disgruntled users will probably call your customer support execs (and this is a costly function in any company). 

## Modules

<table data-card-size="large" data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>How to scope a support experience</strong></td><td></td><td></td><td><a href="https://1713760500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5WvjZe1MeyuSKcswT743%2Fuploads%2Fa2yHL7nAu6mO9nJlTzyL%2Funderstand.jpg?alt=media&amp;token=5bc6db74-1ec5-45c5-8845-db771994f9af">understand.jpg</a></td><td><a href="/working-with-features/building-help-and-support/how-to-scope-a-support-experience.md">How to scope a support experience</a></td></tr><tr><td><strong>How to design discovery for support</strong></td><td></td><td></td><td><a href="https://1713760500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5WvjZe1MeyuSKcswT743%2Fuploads%2F4JtvjXGTfwjHRymPutJJ%2Fmap.jpg?alt=media&amp;token=6b5502c7-ddee-4512-9624-e075ca79dc10">map.jpg</a></td><td><a href="/working-with-features/building-help-and-support/how-to-design-discovery-for-support.md">How to design discovery for support</a></td></tr><tr><td><strong>How to design a support centre</strong></td><td></td><td></td><td><a href="https://1713760500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5WvjZe1MeyuSKcswT743%2Fuploads%2FNJ1vAzGGOy09PCahXuyC%2FPOC.jpg?alt=media&amp;token=c9b1789e-32e8-4984-937b-902fdafb7777">POC.jpg</a></td><td><a href="/working-with-features/building-help-and-support/how-to-design-a-support-centre.md">How to design a support centre</a></td></tr><tr><td><strong>How to write good support articles</strong> </td><td></td><td></td><td><a href="https://1713760500-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5WvjZe1MeyuSKcswT743%2Fuploads%2FnB2cNIWa6IlrGm3mtljH%2Fllm%20inputs.jpg?alt=media&amp;token=f04a0ba0-879f-426f-b217-b77bacc64744">llm inputs.jpg</a></td><td><a href="/working-with-features/building-help-and-support/how-to-write-good-support-articles.md">How to write good support articles</a></td></tr></tbody></table>