> For the complete documentation index, see [llms.txt](https://university.obvious.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://university.obvious.in/working-with-features/building-help-and-support.md).

# Building Help and Support

Getting your help and support experience right is important. If you don’t, frustrated or disgruntled users will probably call your customer support execs (and this is a costly function in any company). 

## Modules

<table data-card-size="large" data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>How to scope a support experience</strong></td><td></td><td></td><td><a href="/files/Ue8a7JUsEImnpnRvuNr7">/files/Ue8a7JUsEImnpnRvuNr7</a></td><td><a href="/pages/uX4zwDSjxN04xzRt8rQw">/pages/uX4zwDSjxN04xzRt8rQw</a></td></tr><tr><td><strong>How to design discovery for support</strong></td><td></td><td></td><td><a href="/files/A6gnvs4yy5ElvoTlZwZj">/files/A6gnvs4yy5ElvoTlZwZj</a></td><td><a href="/pages/Labvoc7DhWTAmmIO6u1i">/pages/Labvoc7DhWTAmmIO6u1i</a></td></tr><tr><td><strong>How to design a support centre</strong></td><td></td><td></td><td><a href="/files/vTpKcJilnmYamB016PAa">/files/vTpKcJilnmYamB016PAa</a></td><td><a href="/pages/TCOMWXJDYeK8kq5YnW50">/pages/TCOMWXJDYeK8kq5YnW50</a></td></tr><tr><td><strong>How to write good support articles</strong> </td><td></td><td></td><td><a href="/files/oDikCoMDRMW4Oe75uTc5">/files/oDikCoMDRMW4Oe75uTc5</a></td><td><a href="/pages/dg3FQ8MaW0TTvRGi3Lc7">/pages/dg3FQ8MaW0TTvRGi3Lc7</a></td></tr></tbody></table>