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Obvious University
Website
  • 👋Welcome to Obvious University!
  • Strategy
    • Sprints
      • 1️⃣Map
      • 2️⃣Sketch
      • 3️⃣Decide
      • 4️⃣Prototype
      • 5️⃣Test
    • Benchmarking
    • Research
      • 1️⃣Research guide
      • 2️⃣How to recruit users
      • 3️⃣How to conduct an interview well
      • 4️⃣How to take notes
      • 5️⃣How to prep for remote research
      • 6️⃣How to throw a watch party
      • 7️⃣How to create artefacts
  • Working with Features
    • Building with AI
      • 1️⃣Understand the tech
      • 2️⃣Map your product
      • 3️⃣Build a proof of concept
      • 4️⃣LLM Inputs
      • 5️⃣LLM Responses
    • Building Help and Support
      • 1️⃣How to scope a support experience
      • 2️⃣How to design discovery for support
      • 3️⃣How to design a support centre
      • 4️⃣How to write good support articles
  • Product Design
    • Microcopy
      • 1️⃣How to write well
      • 2️⃣How to write phrases
      • 3️⃣How to write messages
      • 4️⃣How to create a voice
    • Typography
      • 1️⃣How to compose type
      • 2️⃣How to create a type scale
      • 3️⃣How to pick typefaces
      • 4️⃣How to pair typefaces
    • Design System
      • 1️⃣Introduction to design systems
      • 2️⃣How to audit a design system
      • 3️⃣How to run a design system pilot
      • 4️⃣How to set up a design foundation
      • 5️⃣How to build components
      • 6️⃣How to document a design system
      • 7️⃣How to enable adoption and govern a design system
    • Mobile Engineering
      • 1️⃣Trunk based development
      • 2️⃣Agile development terminology
      • 3️⃣Git commit messages
      • 4️⃣Code review and pull requests
      • 5️⃣Readings
  • Delivery
    • Project Management
    • Collaboration
  • Hiring and Growth
    • Growth
      • 1️⃣Design growth framework
      • 2️⃣How to give ongoing feedback
      • 3️⃣How to check-in every quarter
      • 4️⃣How to address underperformance
      • 5️⃣FAQs
    • Hiring and careers
      • 1️⃣The Hiring Process
      • 2️⃣Diverse and Inclusive Hiring
  • PEOPLE EXPERIENCE
    • Benefits and Perks
      • 1️⃣Paid time off
      • 2️⃣Insurance and healthcare
      • 3️⃣Continuing education
      • 4️⃣Speaking at conferences
    • Starting at Obvious
      • 1️⃣Introducing Obvious
      • 2️⃣Set up your workspace
      • 3️⃣Onboarding
      • 4️⃣Finances
      • 5️⃣Code of Conduct
    • Employment policies
      • 1️⃣Equal opportunity employment
      • 2️⃣At-will employment
      • 3️⃣Employee records and privacy
      • 4️⃣Prevention of sexual harassment
      • 5️⃣Drugs and alcohol
      • 6️⃣Fraternisation
      • 7️⃣Non-compete and non-solicitation
      • 8️⃣Non-disclosure
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  1. Working with Features

Building Help and Support

Last updated 1 year ago

Getting your help and support experience right is important. If you don’t, frustrated or disgruntled users will probably call your customer support execs (and this is a costly function in any company).

Modules

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How to scope a support experience

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How to design discovery for support

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How to design a support centre

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How to write good support articles